Deposit and Payment Policy

To secure any online or walk-in reservation, a minimum deposit of 40% per person is required.
For courses, a 50% deposit is requested at the time of registration.
Please note that bookings are not considered confirmed until the deposit has been received. We reserve the right to release any unconfirmed bookings. Bookings may also be canceled if our Terms and Conditions are not followed. You may request changes to your booking dates after the deposit has been paid, depending on availability. The remaining balance will be requested the day before your scheduled activity, as full payment must be completed at least 24 hours prior to participation.

We offer payments through Instapay, a secure online platform that allows you to pay by credit card. Please note that a 3% processing fee applies, and only Visa, Mastercard, and AMEX are accepted.
To complete your payment via Instapay, we will send you an e-invoice containing a Pay Now button. Once you submit your secure online deposit, we will receive an automatic notification. You will then receive a follow-up email confirming your booking with us.

For settling your remaining balance—as well as beverages, extra dives, and other additional charges—we offer the following payment options:

• Cash – IIn accordance with Indonesian regulations, all cash payments must be made in Rupiah (IDR). Paying in local currency is typically the most cost-effective option. For your convenience, we also provide a secure safe where you can store cash and valuables during your stay.
• Credit cards – We accept Visa and Mastercard. Please note that credit card payments are subject to a processing fee.
  Credit Card Advisory – We recommend notifying your card provider that you will be traveling and using your card in Indonesia. On occasion, international transactions may be blocked for security reasons, which can render your card temporarily unusable.

Diving and snorkeling trips, as well as certification courses,
may be canceled or rescheduled if weather or sea conditions are deemed unsafe for marine activities—for example, strong winds or high waves.
Dive sites are selected daily based on current weather and ocean conditions, and your safety—as well as the safety of our team—is always our top priority.
If a specific dive site you requested becomes unavailable due to conditions, we will make every effort to offer you a suitable alternative.
The decision to adjust dive sites or cancel trips is made by our instructors, dive masters, and boat captain, based on safety assessments.

Refund Policy

Refunds cannot be provided in the following situations:

• You choose not to complete a course for reasons other than a medical issue.
• We cannot reach the planned dive site due to weather or mechanical reasons, but another safe and suitable site is selected.
• A dive ends earlier than planned due to changing conditions or safety concerns for the group.
• You choose not to participate in one of the scheduled dives.

Divers using rental equipment are fully responsible for the care of that equipment and will be charged for any loss or damage, regardless of the cause. Charges will reflect either the full replacement cost for lost items or the repair cost for damaged items.
Legend Diving, including its employees and contractors, cannot be held liable for any loss or damage to personal belongings occurring before, during, or after diving activities.

Your privacy is important to us. Any information collected during the booking, payment, or course registration process will be used solely for operational purposes. We do not share your data with third parties except those directly involved in processing payments or managing email communications.
If you have any questions or concerns regarding our policies, please feel free to contact us.